Building payment strategies that supports your business goals and customer needs
DCR PAYMENT PROCESSING |
As your primary payment processing source in an industry that constantly changes, DCR Payments is leading the way with innovation. A relationship with DCR Payments not only improves your satisfaction and ease of transaction processing today, but it will also ensure a superior value proposition for the future.
WHY DCR PAYMENTS?
Through our expertise and local market presence and support, we are uniquely positioned to deliver acquiring services to multinational customers. We believe in a partnership approach to deliver creative, reliable and secure payment solutions that provide long-term value to our clients.
CORE STRENGTHS |
Transaction processing is our primary business. As an industry leader, we focus all of our energy on the three key elements of processing: technology, innovation and people. These core strengths differentiate us in the marketplace and allow us to deliver exceptional value in transaction processing.
Transaction processing that exceeds your expectations
We understand your business objectives for payment processing: efficiency, effectiveness and the delivery of exceptional service to your customers. Our technology solutions are cost-effective and work for your business needs.
We strive to be strategic partners
As partners, we ensure you stay at the forefront of transaction processing. DCR Payments is committed to investing in the people and the innovative technologies that provide superior payment processing to our customers.
OUR TEAM |
We’ve been there
Benefit from working with an industry leader and from the proven expertise of our people to help you grow your business. We understand that each business has unique needs. We can create a custom accounting, document management, and storage solution to fit your business. As an added benefit, we are available to answer your questions and help with your ongoing business planning and changing business needs.
CUSTOMER CARE |
DCR Payments has structured the Customer Care Department to ensure representatives have the technology and tools needed, with the proper levels of management support, training and supervision. The result is a team that demonstrates its dedication to quality and service, on a daily basis, through the following measures:
- Quality Assurance
- Relationship Management
- Premier Relationship Support
- Risk Management
- Technical Support
WITH YOU ALL THE WAY |
You will be provided with guides, resource information and customer support resources to answer questions and assist with online merchant portfolio management.
FRAUD PREVENTION |
Check out a few tips for preventing fraud, including best practices and procedures, identifying suspicious signals indicating fraud, and card-not-present cautions.
MERCHANT REFERRAL PROGRAM |
With our Merchant Referral Program, your customers will receive preferred pricing with no hidden fees or added costs, unparalleled customer service and best-in-class payment processing solutions.
- Receive a dedicated DCR Payments sales representative to sign referrals, provide marketing collateral, consult on driving referral business, resolve merchant issues and attend branch meetings.
- Be supported by a merchant services team whose primary responsibility is working with bank regions and branches to grow the program and serve as escalation point for unresolved issues.
- Receive general and/or industry-specific marketing collateral to provide a program overview, explain the program benefits, products/services available and more
- Identify Prospective Customers (any B2C or B2B customer that accepts credit cards is a potential candidate for the program).
- The lead is passed to DCR Payments for initial underwriting review of the potential merchant.
- A DCR Payments representative either approves or declines the merchant.
- Our joint customer is set up for merchant processing by DCR Payments.
AS EASY AS |
- Introduce the Program
Provide a high-level overview of the program for prospective customers and use marketing collateral to solidify the message.
- Pre-Qualify the Referral
Ask the customer a few simple questions to speed up the signing process for the DCR Payments sales team. You will be asked to provide the answers to these questions in the next step of the process.
- Submit the Lead
Submit the information through our easy-to-use referral site.
A LEADER AND A PIONEER |
Work with a leader and pioneer in the payments industry with over 20 years of industry experience.